Cancellation Policy
We understand plans change. Here's what you need to know about cancellations and refunds.
Free Cancellation
48+ hours before
Cancel at least 48 hours before your scheduled experience for a full refund.
Partial Refund
24-48 hours before
Cancellations within 24-48 hours may receive a 50% refund, depending on the experience.
No Refund
Less than 24 hours
Cancellations less than 24 hours before the experience are generally non-refundable.
Important Information
How to Cancel
Cancel pending or confirmed bookings from My Bookings at least 24 hours before the visit. Confirmed bookings inside that window cannot be cancelled for free.
Refund Processing
Refunds are manual bank transfers. If you already paid, cancel from the booking page and enter the bank, account name, and account number where we should send the money. Leseri or the partner then transfers the amount and marks the refund complete. Telebirr and Chapa checkout are paused, so there is no in-app gateway reversal.
Partner-Specific Policies
Some experiences may have different cancellation policies set by the Partner. These will be clearly displayed during the booking process. Please review the specific policy before confirming your booking.
Weather & Force Majeure
If an experience is cancelled by the Partner due to weather conditions or other circumstances beyond their control, you will receive a full refund or the option to reschedule at no additional cost.
No-Shows
If you don't show up for your booked experience without prior cancellation, you will not be eligible for a refund. Please contact us if you're running late.
Modifications
Need to change your booking date or time? Contact us at least 24 hours in advance, and we'll do our best to accommodate your request, subject to availability.