Cancellation Policy
We understand plans change. Here's what you need to know about cancellations and refunds.
Free Cancellation
48+ hours before
Cancel at least 48 hours before your scheduled experience for a full refund.
Partial Refund
24-48 hours before
Cancellations within 24-48 hours may receive a 50% refund, depending on the experience.
No Refund
Less than 24 hours
Cancellations less than 24 hours before the experience are generally non-refundable.
Important Information
How to Cancel
You can cancel pending or confirmed bookings from My Bookings. Leseri does not send cancellation emails yet, so keep the booking page as your record.
Refund Processing
Leseri verifies bank transfers with Mela when you upload a slip. If a verified transfer needs a refund, email hello@leseri.tec.et with your booking number. Telebirr and Chapa charges cannot be refunded through the site until those gateways go live. If you already paid the venue directly, ask them about their own refund rules.
Partner-Specific Policies
Some experiences may have different cancellation policies set by the Partner. These will be clearly displayed during the booking process. Please review the specific policy before confirming your booking.
Weather & Force Majeure
If an experience is cancelled by the Partner due to weather conditions or other circumstances beyond their control, you will receive a full refund or the option to reschedule at no additional cost.
No-Shows
If you don't show up for your booked experience without prior cancellation, you will not be eligible for a refund. Please contact us if you're running late.
Modifications
Need to change your booking date or time? Contact us at least 24 hours in advance, and we'll do our best to accommodate your request, subject to availability.