Help Center
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Booking
How do I make a booking?
Browse experiences, pick a date and time, and confirm. You will see the booking on My Bookings right away.
Can I book for multiple people?
Yes. During checkout you can set the number of guests when the listing allows it.
How far in advance can I book?
Availability depends on each partner. Open dates on the listing are the ones you can book.
Payments
What payment methods are accepted?
Bank transfer is the live option. Choose one of the listed accounts (the partner’s banks, or Leseri’s, depending how that vendor is set up), transfer the amount, and upload a slip. We verify it with Mela. Telebirr and Chapa checkout are paused for now.
Is my payment secure?
Do not send card PINs or mobile-money secrets through the contact form. Bank-transfer slips are stored privately and checked with Mela.
When will I be charged?
You pay when you complete the bank transfer for the booking.
Cancellations
Can I cancel my booking?
Yes. Open My Bookings, select the booking, and cancel while it is still pending or confirmed.
How do I get a refund?
Cancel from My Bookings at least 24 hours before. If you already paid, enter the bank account where we should send the money. Leseri processes refunds by hand and marks them complete after the transfer.
What if the vendor cancels?
The booking status will change in My Bookings. If you already paid, open the ticket and enter the bank account for a manual refund. Email hello@leseri.tec.et if you need help finding another time.