Help Center
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Booking
How do I make a booking?
Browse our experiences, select your preferred date and time, and complete the checkout. You'll receive instant confirmation.
Can I book for multiple people?
Yes! During checkout, you can specify the number of guests for your booking.
How far in advance can I book?
You can book experiences up to 3 months in advance, subject to availability.
Payments
What payment methods are accepted?
We accept major credit/debit cards, mobile payments (Telebirr, CBE Birr), and bank transfers.
Is my payment secure?
Absolutely. All payments are encrypted and processed through secure payment gateways.
When will I be charged?
You'll be charged immediately upon booking confirmation.
Cancellations
Can I cancel my booking?
Yes, you can cancel through your account. Refund policies vary by experience.
How do I get a refund?
Refunds are processed within 5-7 business days to your original payment method.
What if the vendor cancels?
You'll receive a full refund and we'll help you find an alternative experience.
Still Need Help?
Our support team is here to assist you
Live Chat
Chat with our support team
Email Us
hello@leseri.tec.et
Call Us
+251 11 123 4567