Help Center
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
Booking
How do I make a booking?
Browse experiences, pick a date and time, and confirm. You will see the booking on My Bookings right away.
Can I book for multiple people?
Yes. During checkout you can set the number of guests when the listing allows it.
How far in advance can I book?
Availability depends on each partner. Open dates on the listing are the ones you can book.
Payments
What payment methods are accepted?
Bank transfer is available now. Choose one of the listed accounts (the partner’s own banks, or Leseri’s, depending how that vendor is set up), transfer the amount, and upload a slip, statement, or screenshot. We verify it with Mela. Telebirr and Chapa appear as options but are not live yet.
Is my payment secure?
Do not send card PINs or Telebirr secrets through the contact form. Bank-transfer slips are stored privately and checked with Mela. Telebirr and Chapa checkout are placeholders until those gateways go live.
When will I be charged?
You pay when you complete bank transfer for the booking. Telebirr and Chapa will charge at checkout once those options go live.
Cancellations
Can I cancel my booking?
Yes. Open My Bookings, select the booking, and cancel while it is still pending or confirmed.
How do I get a refund?
If you paid by bank transfer on Leseri, email hello@leseri.tec.et with your booking number. Refunds follow the venue cancellation policy. Telebirr and Chapa refunds will apply once those gateways are live.
What if the vendor cancels?
The booking status will change in My Bookings. Reach the partner or email hello@leseri.tec.et if you need help finding another time.